Returns & Exchanges
We want you to be fully satisfied with your NPS Solovair footwear, which is why we offer a 30-day return window for items in their original, unworn condition. If your boots or shoes aren't the perfect fit, our streamlined process ensures a quick exchange or refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unworn footwear in its original branded box and secure it inside a protective shipping carton to prevent damage during transit.
Attach the Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing